Returns & Exchanges
At The Wooden Pixel we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return policy.
Returns You may return any item purchased from our website within 30 days of delivery for a full refund, no questions asked. To initiate a return, please contact us via email or phone. You will be responsible for the cost of shipping the item back to us. Once we receive the item and verify its condition, we will issue a refund to your original form of payment.
Repairs We offer a one-year repair policy for any item purchased from our website. If your item becomes damaged due to normal wear and tear within one year of purchase, we will repair it free of charge. To initiate a repair, please contact us via email or phone to obtain a repair authorization number. You will be responsible for the cost of shipping the item to us. Once we receive the item, we will repair it and return it to you at no cost.
Exchanges We do not offer exchanges at this time. If you would like a different item, please initiate a return and place a new order for the item you want.
Custom Orders We do not offer returns or exchanges on custom orders. However, if there is a problem with your custom order, please contact us and we will do our best to resolve the issue.
Contact Us If you have any questions or concerns about our return policy, please contact us using the contact information provided on our website. We are committed to providing you with the best possible customer service and will do our best to resolve any issues you may have.